# Case study: e-commerce OTP | VeloBotix

> An apparel retailer moved OTP SMS to VeloBotix local routes and reported a jump in delivery versus their previous provider.

Source: https://www.velobotix.app/resources/case-studies/ecommerce-otp

2026-08-17

# Case study: OTP delivery for an online store

## Problem

Checkout OTPs arrived late or failed on some networks, so customers abandoned carts. The previous route was not a dedicated Sri Lankan operator path.

## What changed

The store kept generating OTPs in its own app and switched SEND\_SINGLE to VeloBotix with a registered Sender ID. WooCommerce order SMS stayed on the same account as transactional traffic.

## Result (customer-reported)

The merchant reported OTP delivery moving from about 89% to about 99% after the switch. That figure is their measurement, not a lab benchmark. Your results depend on lists, templates and networks.

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