Refund Policy
Last updated: 24 September 2026
VeloBotix charges for three things: SMS reloads, Sender ID registration and account setup. This policy explains which of these can be refunded.
SMS reloads
SMS reloads are not refundable. Once a reload is paid and the credits are added to your account, we cannot refund the amount, whether the credits are used, unused or partly used. Credits do not expire unless we state otherwise in writing.
Sender ID registration fee and setup fee
If you cancel before we send your Sender ID request to the mobile operators, we refund the Sender ID registration fee and the setup fee in full.
Once your Sender ID request has been sent to the operators, neither fee can be refunded. This also applies if an operator rejects or delays the request.
Billing errors
If you are charged twice or charged the wrong amount, contact us. After we confirm the error, we will correct it or refund the difference.
How to request a refund
Call or WhatsApp us on either number below. Have your invoice number and account email ready.
Refund method and processing time
All approved refunds are paid back only to the same payment method used for the original payment. For example, a card payment is refunded to the same card. We do not refund in cash, to a different card or to a different bank account.
Approved refunds are processed within 7 business days. Your bank or card issuer may take extra time to show the money in your account.